Frequently asked questions on Secret Flying

Who are Secret Flying?
We are a team of passionate travellers who provide details to the most incredible flight
deals around the world.
Are you a travel agency?
No. We simply tell you when a cheap flight exists. No transactions are made with us
therefore we do not issue any tickets.
How does it work?
When we find a great deal, we immediately post details about the fare on our website. If
you like the deal, proceed to book with one of our booking partners e.g. Skyscanner. It’s as simple as that.
Is it safe?
Yes, it is totally safe. We simply divert you to reputable travel search companies and
airlines where you can book the flight deal. You don’t provide us with any personal or payment information.
Is it free?
Yes, Secret Flying is completely free of charge. Anyone can benefit from the deals posted
on this website.
Do the deals expire?
The deals we find are so great that they usually sell out fast. We recommend you become
a Secret Flying member to receive instant flight deal alerts. See here.
What does Open-Jaw mean?

Some of our flight deals are open-jaw flights. This means that either the flight returns to a different
location to where it all began or the outgoing destination is different to the incoming origin.

The following are two examples of an open-jaw flight:

Example 1:
Outgoing: NEW YORK – TOKYO
Incoming: TOKYO – BOSTON

Example 2:

Incredible savings can be made with our open-jaw flight deals.

Can I book a trip with dates that are not in your example dates list?

Absolutely. Our example dates are exactly that…examples.

You can usually find many more dates that work for the advertised price. Have a play around on the booking site to find dates that suit you.

I booked a Secret Flying flight. Who can I speak to regarding changes/refunds?
Remember, Secret Flying simply informs its users of cheap flight deals that exist. You did not make your booking with us.
Please contact the booking website you purchased your ticket from and/or the airline you will be flying with.
I just checked the dates on a deal that was posted a few days ago. Why aren’t the links
showing the advertised price?

Our flight deals don’t last forever. The really good ones sell out very quickly. Also, ticket prices often fluctuate – what works today, may not work tomorrow.

If you are looking at a deal that was published more than a few days ago, there’s a good chance that deal no longer works for the advertised price.

Register for free to receive instant alerts straight to your inbox the moment we publish a flight deal.
This way you’ll never miss a Secret Flying deal again. See here.

Do you have an email subscription/newsletter?

You can subscribe to specific departure airports and receive an email the moment we find a flight deal
flying from there. More info.

How can I contact Secret Flying?

There are a number of methods you can use to contact us.

Our Facebook and Twitter pages are a great way to send us a message.

You can also choose to use the contact form here on our website.

What are your Terms of Service?

Terms of Service (“Terms”)

Last updated: 22 January 2020

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the website (the “Service”) operated by Secret Flying Corp (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.
These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the
terms then you may not access the Service.

Content Liability

We ensure to the best of our ability that the information we post on our website is accurate and up to date.
We cannot, however, be liable for any inaccurate, incomplete, or out of date information. We are not obliged
to constantly check the data of third party websites to safeguard our website’s accuracy.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by
Secret Flying Corp.

Secret Flying Corp has no control over, and assumes no responsibility for, the content, privacy policies, or
practices of any third party web sites or services. You further acknowledge and agree that Secret Flying
Corp shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to
be caused by or in connection with use of or reliance on any such content, goods or services available on or
through any such web sites or services.

Deals that are found and posted on the Secret Flying website are not sold by us. Our service simply provides
links to external third party websites where you can book the deal. We do not take responsibility for your
bookings. If you book a deal which you found on our website, all issues and queries you may have must be
with whom you booked the deal from. We do not control or have any influence whatsoever over third party
websites and as a result do not guarantee these external contents.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or
services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any
reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination,
including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of

Cookies notice

When you create or log in to an online account you agree to a cookie banner which provides a link to the
Privacy and Cookies notice. Otherwise, by continuing to use our websites, content, products or services, you
agree to the use of cookies as described in this notice.

You should be aware that when you access or use our content, products and services, we may collect
information from the devices you use to receive Secret Flying content, products and services by using

Emails and Correspondence

If you contact us, we may keep a record of that correspondence.

If you opt in to our newsletters and alerts, you will receive correspondence from us to this email address.
You can opt in or out of alerts through your profile settings and via the “unsubscribe” link in newsletters.

We will never pass on your email to third parties.

How is my personal information used?

We have to have a valid reason to use your personal information. It’s called the “lawful basis for
processing”. Sometimes we might ask your permission to do things, like when you subscribe to an email. Other
times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but
only when:

the law says it’s fine to use it, and
it fits with the rights you have
We use your information for these types of things:

a. to deliver our services and to provide you with information about them

b. to deal with your requests, complaints and enquiries

c. to personalise services and give you things more tailored to your tastes

Cancelling your membership subscription

If you wish to cancel your membership, contact us via our contact form.

Remember, Secret Flying is completely free. You are not being charged to be a member.

How do you protect my personal information?

We’re strongly committed to keeping your information safe. And to do this we design our services with your
safety in mind.

At the same time, no service can be completely secure – if you have any concerns that your Secret Flying
account or personal information has been put at risk, for example if someone could have found out your
password, please get in touch straight away.

How long we keep your information

We retain your information in accordance with our data retention, deletion and security policies. These set
out the criteria we use to determine how long we keep your information, what measures we put in place to
keep your information safe and secure. When deciding what to retain, we take into account what information
we need to best provide you with products, goods and services, manage your relationship with us, meet our
statutory obligations and meet our customers’ and previous customers reasonable expectations.

Changes to this notice

We will occasionally update our privacy and cookies notice. We encourage you to periodically review our
notice to be informed of how we use your information.