FREQUENTLY ASKED QUESTIONS

General

We are a team of passionate travellers who provide details to the most incredible flight deals around the world.

No. We simply tell you when a cheap flight exists. No transactions are made with us therefore we do not issue any tickets.
When we find a great deal, we immediately post details about the fare on our website. If you like the deal, proceed to book with one of our booking partners e.g. Skyscanner. It’s as simple as that.

Yes, it is totally safe. We simply divert you to reputable travel search companies and airlines where you can book the flight deal. You don’t provide us with any personal or payment information.

Yes, it is completely free of charge. Anyone can benefit from the deals posted on Secret Flying.
No membership is required.
The deals we find are so great that they usually sell out fast. We recommend you download our free app and register to receive instant flight deal alerts.
More details below.

Some of our flight deals are open-jaw flights. This means that either the flight returns to a different location to where it all began or the outgoing destination is different to the incoming origin.

The following are two examples of an open-jaw flight:

Example 1:
Outgoing:   NEW YORK – TOKYO
Incoming:   TOKYO – BOSTON

Example 2:
Outgoing:   CHICAGO – LONDON
Incoming:   PARIS – CHICAGO

Incredible savings can be made with our open-jaw flight deals.

Absolutely. Our example dates are exactly that…examples.

You can usually find more dates that work for the advertised price. Have a play around on the booking site to find dates that suit you.

Bear in mind, when there is limited availability it may be very hard for you to find some dates at the advertised price.

Remember, Secret Flying simply informs fans of cheap flight deals that exist.
You did not make your booking with us.

Please contact the booking website you purchased your ticket from and/or the airline you will be flying with.

Our flight deals don’t last forever. The really good ones sell out very quickly.

Also, ticket prices often fluctuate. What works today, may not work tomorrow.

If you are looking at a deal that was published more than a few days ago, there’s a good chance that deal no longer works for the advertised price.

Become a SF Elite or SF Ultimate member to receive instant alerts on our app the moment we publish a deal.
This way you’ll never miss a Secret Flying deal again. See here.

Yes we do – you can sign-up to our daily email newsletters here.

However, our smartphone app is much better as it sends out instant alerts the moment we publish a flight departing your subscribed cities.
More info here.

There are a number of methods you can use to contact us.

Our Facebook and Twitter pages are a great way to send us a message.
You can also choose to use the contact form here on our website.

Terms of Service (“Terms”)

Last updated: 6 September, 2018

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the https://www.secretflying.com website (the “Service”) operated by Secret Flying Corp (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Content Liability

We ensure to the best of our ability that the information we post on our website is accurate and up to date. We cannot, however, be liable for any inaccurate, incomplete, or out of date information. We are not obliged to constantly check the data of third party websites to safeguard our website’s accuracy.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Secret Flying Corp.

Secret Flying Corp has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Secret Flying Corp shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Deals that are found and posted on the Secret Flying website are not sold by us. Our service simply provides links to external third party websites where you can book the deal. We do not take responsibility for your bookings. If you book a deal which you found on our website, all issues and queries you may have must be with whom you booked the deal from. We do not control or have any influence whatsoever over third party websites and as a result do not guarantee these external contents.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Cookies notice

When you create or log in to an online account you agree to a cookie banner which provides a link to the Privacy and Cookies notice. Otherwise, by continuing to use our websites, content, products or services, you agree to the use of cookies as described in this notice.

You should be aware that when you access or use our content, products and services, we may collect information from the devices you use to receive Secret Flying content, products and services by using ‘cookies’.

Emails and Correspondence

If you contact us, we may keep a record of that correspondence.

If you opt in to our newsletters and alerts, you will receive correspondence from us to this email address. You can opt in or out of alerts through your profile settings and via the “unsubscribe” link in newsletters.

We will never pass on your email to third parties.

How is my personal information used?

We have to have a valid reason to use your personal information. It’s called the “lawful basis for processing”. Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but only when:

the law says it’s fine to use it, and
it fits with the rights you have
We use your information for these types of things:

a. to deliver our services and to provide you with information about them

b. to deal with your requests, complaints and enquiries

c. to personalise services and give you things more tailored to your tastes

Cancelling your membership subscription

If you wish to cancel your membership subscription, you must do so by logging into the PayPal account you used to set up the ongoing payments.
Click “Manage Secret Flying Corp payments” then “Cancel Pre-approved Payment”.

Your Secret Flying membership will remain active until the next billing cycle where your account will no longer be active.

How do you protect my personal information?

We’re strongly committed to keeping your information safe. And to do this we design our services with your safety in mind.

At the same time, no service can be completely secure – if you have any concerns that your Secret Flying account or personal information has been put at risk, for example if someone could have found out your password, please get in touch straight away.

How long we keep your information

We retain your information in accordance with our data retention, deletion and security policies. These set out the criteria we use to determine how long we keep your information, what measures we put in place to keep your information safe and secure. When deciding what to retain, we take into account what information we need to best provide you with products, goods and services, manage your relationship with us, meet our statutory obligations and meet our customers’ and previous customers reasonable expectations.

Changes to this notice

We will occasionally update our privacy and cookies notice. We encourage you to periodically review our notice to be informed of how we use your information.

Membership

Yes.
Our website and app are free to use. Anyone can view and book our awesome flight deals.

We created a membership section for users who want a more convenient and personalised experience.

For example, members can receive push notifications on our app when a deal departs their home city ensuring they never miss out on a Secret Flying deal.

You’re right. We previously offered 3 paying membership tiers.
We have removed them all and now offer just 1 completely FREE membership.

Our Flight Requests service is like having a personal travel agent.

We run a personalised flight search to find you the cheapest deal available.
All we need from you are your departure/arrival cities, the duration(s) of your stay, and your preferred dates.

We will then email you soon after with a list of the cheapest flights based on your search criteria.

This service has currently been suspended until further notice.

If do not know anything about Fuel Dumping, please read this.

The Secret Flying Fuel Dumping Tool helps users to find working dumps by using an effortless method.

Although there is no guarantee you will find a very cheap ‘dumped’ flight, the feedback we have received indicate that many of our users find the tool useful.

This service has currently been suspended until further notice.

Smartphone App

We have released our app for both iOS and Android devices.

You can download the app from Apple App Store and Google Play Store.

The My Deals section of the app is for members and it’s completely free to join.

Once registered, log in to the My Deals section within the app.
Then tap the red “resubscribe” button at the top of the My Deals section.
Here you can follow the steps and subscribe to the cities of your choice.

Now you’ll receive instant alerts the moment we publish a flight deal departing your subscribed cities.

You can sign-up for FREE on either the app or the website.

To sign up on the website, click here.

If you would like to sign-up on the app, simply download the app and register in the My Deals section.

iOS: LINK
Android: LINK

First, ensure you are logged in to the My Deals section of the app.
If you already are, the simple fix is to log out and log back in again.

It’s also worth double checking which cities/countries you are subscribed to by tapping the red “resubscribe” button at the top of the My Deals page on the app.
You can then see whether your subscriptions are correct.