American Airlines to give 737 MAX tours to boost customer confidence before December return

American Airlines to give 737 MAX tours to boost customer confidence before December return | Secret Flying

American Airlines planning a charm offensive.

 

American Airlines is planning customer tours of the Boeing 737 MAX to encourage passengers to get back on the jets when they are cleared to fly again.

 

The tours will take place after Thanksgiving at airports including Dallas/Fort Worth International Airport, LaGuardia Airport and Miami International Airport.

 

Pilots can also answer customer questions through calls and video messages, the company said.

 

“We remain in contact with the FAA and Boeing on the certification process and we’ll continue to update our plans based on when the aircraft is certified,” the company said in a statement.

 

The first American route scheduled to use the newly-certified 737 MAX planes will be between Miami and New York, starting December 29 through January 4.

 

Air Canada has also scheduled flights with the MAX starting December 28 between three Canadian airports – Toronto, Vancouver and Montreal.

 

The MAX has been grounded worldwide since March 2019 following two crashes that killed 364 people.

 

Boeing has made a number of changes to the plane, most importantly, the fatal MCAS system has been changed to rely on two sensors.

 

Although the MCAS already had two sensors prior to the crashes, only one of them needed to signal a stall to activate the system, which automatically pushes the plane’s nose down to aid in stall recovery.

 

The Federal Aviation Administration and other airline regulators around the world are taking the final steps that could approve the plane by the end of the year.

 

Nearly 1,400 earlier versions of the 737 are grounded worldwide.