Passenger furious after she claims Southwest Airlines tried to “police” her body.
A female passenger has shared her experience on a Southwest Airlines flight after she claims she was ordered to cover up with a t-shirt belonging to the pilot in order to stay on the flight.
Kayla Eubanks from Chicago documented the incident that occurred on Tuesday through a series of tweets.
Y’all I was KICKED OFF my @SouthwestAir flight because my boobs are “lewd, obscene and offensive.” I was told that passengers may look at me in my attire and be offended. The attire in question: https://t.co/tOAxZsFDU5 pic.twitter.com/S9W9gFXpg6
— Kayla Eubanks (@UziSuzy) October 6, 2020
“I really wanna know why @SouthwestAir is policing my clothes like this,” she wrote.
“‘Y’all I was KICKED OFF my @SouthwestAir flight because my boobs are ‘lewd, obscene and offensive.’ I was told that passengers may look at me in my attire and be offended.”
In one of the videos Eubanks uploaded, she can be seen waiting at the departure gate as an airline agent struggles to find the dress code policy.
Unable to find the policy in question, the agent calls the plane’s captain who appears to take the side of Eubanks.
The @SouthwestAir employee stopped looking for this policy and caught the Captain coming out of the bathroom and asked him to intervene. He literally comes out saying that they’re hating on me 🙃. pic.twitter.com/oJ4yqe9hLq
— Kayla Eubanks (@UziSuzy) October 6, 2020
“They’re hating on you because you are looking good,” he says to her before offering one of his shirts for Eubanks to wear.
Eubanks would eventually share a photo of herself on the flight, wearing the pilot’s t-shirt.
However, that was not the end of the incident.
Upon landing two supervisors were waiting for Eubanks warning her that she won’t be allowed to fly Southwest in future if she wears that particular outfit.
In a statement, Southwest Airlines claimed that they promote a “family-centric environment.”
“Our employees are responsible for the well-being and comfort of everyone onboard the flight. We do our best to promote a family-centric environment, and we count on our customers to use good judgment and exercise discretion while traveling.
This video was just so I could have their names but Patrick also tried to get my ID, which I obviously refused. Idek dude. pic.twitter.com/zPvdsz9DMN
— Kayla Eubanks (@UziSuzy) October 6, 2020
“Regarding our policies, each situation is very different, and our employees are responsible for following our Contract of Carriage, which is available on our website,’ the airline shared.
“The customer was allowed to travel on her scheduled itinerary, and we also reached out to her directly to apologize for her experience and provide a refund of her fare as a gesture of goodwill.”



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